Google review replies: 12 examples for happy and unhappy customers
9 October 2026 · 7 min read
Reply to every review
Replies show new customers that you care. They also help your Google profile look active.
For 5-star reviews
"Thank you so much, Priya! We're glad you loved your hair spa. See you again soon."
"Bahut shukriya! Aapka experience accha laga, yeh sunkar khushi hui. Jaldi milte hain."
For unhappy reviews
Stay calm, apologise for the experience, and invite them to talk privately. Never argue in public, and never promise a refund or discount in a public reply.
"We're sorry your visit didn't go as expected. Please call us on our number so we can understand and make it right."